Who is 1st Central?
According to their website, they are rated Defaqto Five Stars for car insurance, and offer a wide range of features and benefits with their policies.
They claim that they are highly competitive, and interestingly they assert that they are “hot on fraud too” which helps them keep policy costs lower. Based in two main offices in Manchester and Haywards Heath in England, they put customer service at the forefront of their marketing, but place great weight on their ability to simplify insurance. They evidently have earned good customer feedback, with a Feefo score of 92% that rated them ‘good’ or ‘excellent’ in the past six months.
They are largely an online service provider, and they provide mainly online quotes. Claims, payments and queries are also made online, but a telephone number is also provided on 0333 043 2066.
Their ‘5-star’ cover offers many standard features, including:
- A free courtesy car
- 21 days European cover
- Cover to drive other cars (subject to eligibility)
- Up to £1,500 key cover
- A five year warranty and workmanship guarantee on all repairs (when carried out by recommended repairers)
- 24/7 access to documents online
- UK Call centres
- 24 hour breakdown assistance
- Legal expenses cover
- Excess Protection Cover
- Hire Car Cover